Shipping & Delivery

Shipping & Delivery

If we get your order before 12 am (EST) we will be able to ship it the same business day. We ship from our warehouse in Delaware.

Delivery is carried out via UPS or FedEx parcels service. However,  please remember that our products are not mass-produced articles. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments.

RETURN POLICY

We take great pride in 100% customer satisfaction. If for any reason,
you’re not satisfied with your purchase, we’ve outlined the following
guidelines to help make your return a smooth and seamless experience:

If you’re not satisfied with an item that you purchased on
OakMood.com, you can initiate a return within 30 days after delivery
for a full refund, as long as the item is in its original condition
and packaging. Items that have been used or modified in any way may
not be returned.
To return an item, email about it info@oakmood.com and wait for
instructions. You will be responsible for return shipping costs
(except in instances where the item arrived damaged or defective).
Note that the option to initiate a return is valid for 30 days after
delivery.
We recommend insuring your return shipment and using a trackable
shipping method. Refunds will not be issued for items damaged in
return transit or for returns that are never received.

DAMAGE POLICY

In the unlikely event that an item you ordered arrives damaged or is
defective, you may return it for a replacement or a full refund, as
long as you report the issue within 30 days after delivery of the item
and it was shipped by a small parcel carrier (for example, if it was
delivered by UPS or Fedex). You will not be responsible for the
shipping costs to return or replace the item.
Important note: if the damaged item was shipped through a freight
carrier or white glove service, then you must report the issue within
5 days after delivery to be eligible for a replacement or refund. It’s
critical to report the issue within that time period so that a claim
can be filed with the carrier. We encourage you to inspect the
packaging of the item before you accept the item from the carrier. If
the packaging or the item appears damaged when it arrives, you may
inform the carrier and refuse delivery. In that case, please report
the issue and you can choose to receive a replacement or a refund.
To report an issue with an item, email about it info@oakmood.com and
wait for instructions. You will be required to submit photos of the
damage. Note that the option to report damage or a defect is only
valid for 30 days after delivery for items shipped by parcel and for 5
days after delivery for items shipped through a freight carrier or
white glove service. You can find the type of delivery (parcel or
freight) listed on your shipment confirmation email.

REFUNDS

If you choose to get a refund for an eligible returned, damaged or
defective item (as specified above), you’ll be refunded the purchase
price and applicable sales tax. For damaged or defective items, you
will also receive a refund for any amount you may have paid through
OakMood.com to have the item shipped to you.

Refunds will be issued to the original method of payment shortly after
Oak Mood receives and processes the eligible item. If we are unable to
refund the original method of payment, Oak Mood will provide you with
store credit for the amount of the refund due to you, which may be
used for purchases on OakMood.com.

Customer Service

Oak Mood treats customers with a friendly and helpful attitude:
patience, attentiveness, knowledge of the product, empathy.

For more info please don’t hesitate to contact us at:
info@oakmood.com

telephone: (914) 352-1467

Curonian Deco, LLC (DBA Oak Mood)
8 The Green Suite #6436
Dover, DE 19901