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  • Shipping & Delivery

    Shipping & Delivery

    If we get your order before 12 am (EST) we will be able to ship it the same business day. We ship from our warehouse in Delaware.

    Delivery is carried out via UPS or FedEx parcels service. However,  please remember that our products are not mass-produced articles. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments.

     

    RETURN POLICY

    We take great pride in 100% customer satisfaction. If for any reason,
    you’re not satisfied with your purchase, we’ve outlined the following
    guidelines to help make your return a smooth and seamless experience:

    If you’re not satisfied with an item that you purchased on
    OakMood.com, you can initiate a return within 30 days after delivery
    for a full refund, as long as the item is in its original condition
    and packaging. Items that have been used or modified in any way may
    not be returned.
    To return an item, email about it info@oakmood.com and wait for
    instructions. You will be responsible for return shipping costs
    (except in instances where the item arrived damaged or defective).
    Note that the option to initiate a return is valid for 30 days after
    delivery.
    We recommend insuring your return shipment and using a trackable
    shipping method. Refunds will not be issued for items damaged in
    return transit or for returns that are never received.

    DAMAGE POLICY

    In the unlikely event that an item you ordered arrives damaged or is
    defective, you may return it for a replacement or a full refund, as
    long as you report the issue within 30 days after delivery of the item
    and it was shipped by a small parcel carrier (for example, if it was
    delivered by UPS or Fedex). You will not be responsible for the
    shipping costs to return or replace the item.
    Important note: if the damaged item was shipped through a freight
    carrier or white glove service, then you must report the issue within
    5 days after delivery to be eligible for a replacement or refund. It’s
    critical to report the issue within that time period so that a claim
    can be filed with the carrier. We encourage you to inspect the
    packaging of the item before you accept the item from the carrier. If
    the packaging or the item appears damaged when it arrives, you may
    inform the carrier and refuse delivery. In that case, please report
    the issue and you can choose to receive a replacement or a refund.
    To report an issue with an item, email about it info@oakmood.com and
    wait for instructions. You will be required to submit photos of the
    damage. Note that the option to report damage or a defect is only
    valid for 30 days after delivery for items shipped by parcel and for 5
    days after delivery for items shipped through a freight carrier or
    white glove service. You can find the type of delivery (parcel or
    freight) listed on your shipment confirmation email.

    REFUNDS

    If you choose to get a refund for an eligible returned, damaged or
    defective item (as specified above), you’ll be refunded the purchase
    price and applicable sales tax. For damaged or defective items, you
    will also receive a refund for any amount you may have paid through
    OakMood.com to have the item shipped to you.

    Refunds will be issued to the original method of payment shortly after
    Oak Mood receives and processes the eligible item. If we are unable to
    refund the original method of payment, Oak Mood will provide you with
    store credit for the amount of the refund due to you, which may be
    used for purchases on OakMood.com.

    Customer Service

    Oak Mood treats customers with a friendly and helpful attitude:
    patience, attentiveness, knowledge of the product, empathy.

    For more info please don’t hesitate to contact us at:
    info@oakmood.com

    telephone: (914) 352-1467

    Curonian Deco, LLC (DBA Oak Mood)
    8 The Green Suite #6436
    Dover, DE 19901